Shipping & Returns
Shipping Policy
How long does it take to process an order?
Please allow 3-4 days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Your understanding that we are a team of humans, working with human hands and human brains, is greatly appreciated! We aren't perfect.
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Shipping
KIMBA ships domestically within Australia and now internationally to New Zealand and the United States! Shipping times depend on your location, please allow 5-8 business days for your order to arrive.
We offer flat rate domestic shipping and FREE shipping within Australia for orders over $150. Flate rate international shipping is offered for our customers from New Zealand and the US.
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We maintain our sustainable values with our shipping packaging, KIMBA uses compostable mailing packets! Please keep in mind, remove postage labels before putting packaging into your green waste bin.
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KIMBA does not offer refunds for change of mind.
However, we do offer refunds, repairs or replacements in accordance with Australian Consumer Law.
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KIMBA offers exchanges on items that are:
Incorrect fit
Damaged or faulty
Damaged during delivery
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If you need to return a product please contact us within 30 days of delivery to organise a return, repair or replacement. To be eligible you must provide proof of purchase.
Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, please contact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.
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We aim to process any returns within 3-4 days.
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